topic Re: Seem to be disconnected early from old provider in My Order

Seem to be disconnected early from old provider

ruth2 — Fri, 25 Mar 2022 06:50:35 GMT

We've been advised by plusnet and our old supplier Sky that were going to moving internet provider on April 6th. However our internet was cut off this morning. I'm concerned Plusnet have messed up the order as I did get a text saying the internet order was delayed and the guy I spoke to told me it was all fine, just something to do with open reach but it'll all be done by April 6th. I reiterated we could not be without internet as we both work from home and he didn't say a word, now this! Anyone else had this issue?

Re: Seem to be disconnected early from old provider

dvorak — Fri, 25 Mar 2022 06:58:23 GMT

Moderators Note

This topic has been moved from Fibre to My Order

Re: Seem to be disconnected early from old provider

MisterW — Fri, 25 Mar 2022 07:45:26 GMT

@ruth2 have you spoken to Sky to ask why they have disconnected you prior to the date which they advised ?

Re: Seem to be disconnected early from old provider

Sleepboot — Fri, 25 Mar 2022 10:31:49 GMT

Have you considered that it might be a fault rather than a deliberate disconnection. Contact Sky to find out.

Re: Seem to be disconnected early from old provider

adamwalker — Fri, 25 Mar 2022 12:24:52 GMT

Hi @ruth2, I've just had a look into this for you and our order to transfer your service over on 6/4/22 is still set to go ahead so it's likely that there's a fault affecting your current provider so I'd get in touch with them for help with that. I hope that gets sorted out soon for you and do shout up if there's anything else I can help with.