https://community.plus.net/t5/My-Order/Router-not-delivered/m-p/1863474#M22458 <P>Thanks Gandalf - much appreciated</P> Thu, 24 Mar 2022 10:22:24 GMT Tav1664 2022-03-24T10:22:24Z https://community.plus.net/t5/My-Order/Router-not-delivered/m-p/1863347#M22449 <P>Hi, I renewed my package in January and was assured by your advisor in the chat function that a new router would be provided. It also shows as dispatched on the order tracker, but it has not arrived. I'm currently using a much older BT router as the previous Plusnet one stopped working. Can you advise when I might receive the new one - many thanks</P> Wed, 23 Mar 2022 15:54:44 GMT https://community.plus.net/t5/My-Order/Router-not-delivered/m-p/1863347#M22449 Tav1664 2022-03-23T15:54:44Z https://community.plus.net/t5/My-Order/Router-not-delivered/m-p/1863404#M22454 <P>Hi there,</P> <P>I'm really sorry to see you've not received your new router yet you were expecting.</P> <P>I've arranged to send you it now you should receive within the next 3 to 5 working days at the latest.</P> <P>If there's anything else you'd need help with, feel free to get back to me and I'll be happy to help.</P> Wed, 23 Mar 2022 21:36:43 GMT https://community.plus.net/t5/My-Order/Router-not-delivered/m-p/1863404#M22454 Gandalf 2022-03-23T21:36:43Z https://community.plus.net/t5/My-Order/Router-not-delivered/m-p/1863474#M22458 <P>Thanks Gandalf - much appreciated</P> Thu, 24 Mar 2022 10:22:24 GMT https://community.plus.net/t5/My-Order/Router-not-delivered/m-p/1863474#M22458 Tav1664 2022-03-24T10:22:24Z