topic Re: New broadband activation in My Order

New broadband activation

mwkl — Tue, 22 Mar 2022 09:10:24 GMT

Hi I want to get broadband installed. I Don't have an existing landline but have BT socket. How long does it take to get installed and can I specify a date and time for the installation?

Re: New broadband activation

Baldrick1 — Tue, 22 Mar 2022 10:15:01 GMT

@mwkl Welcome to the forum.

If you already have a landline, even if the line is not currently in use, then unless there is a problem withing your property you will not need an Openreach visit as the connection is done remotely.

You can request a date for activation and this will be passed on to Openreach. However the actual day is subject to Openreach confirming that they have technician availability on the day.

Re: New broadband activation

mwkl — Tue, 22 Mar 2022 10:51:38 GMT

Thanks. So they will send the router in the mail and then I just need to call them on the day I want to set it up?

Re: New broadband activation

MisterW — Tue, 22 Mar 2022 10:54:43 GMT

then I just need to call them on the day I want to set it up

No , they will text/email when your installation is complete, you then just plug in the router which will have arrived a few days before in the post.