topic Re: Broadband still not active - HELP! in My Order

Broadband still not active - HELP!

andrebuccaneer — Sun, 20 Mar 2022 09:01:13 GMT

Moved house on Friday and sorted broadband to go active on that day - it didn’t. Rang Plusnet and they said wait 24 hours and it’ll go live Saturday night at 7.30pm. Still nothing! Please can someone help, I’ve had problems with Plusnet before and seriously considering leaving for another provider, it should not be this hard to get activated!
If anyone can help let me know - the line seems fine according to Openreach

Thanks for reading.

Re: Broadband still not active - HELP!

dvorak — Sun, 20 Mar 2022 09:39:53 GMT

Moderators Note

This topic has been moved from Fibre to My Order

Re: Broadband still not active - HELP!

Townman — Sun, 20 Mar 2022 15:54:33 GMT

@andrebuccaneer wrote:
If anyone can help let me know - the line seems fine according to Openreach

How do you mean "seems fine to Openreach"?

Openreach do not normally provide any support direct to end users?

Having dial tone and a working telephone is a far cry for BTOR having sorted out the broadband connection.

What colour is the light on your router?

Have you had an email from Plusnet confirming the go-live date / time? If you are moving homes, there is every possibility that the previous occupant ceased their service on the line, which will have prevented any ISP placing a new service on the line until AFTER their service cease date.

Re: Broadband still not active - HELP!

Gandalf — Sun, 20 Mar 2022 21:16:41 GMT

Hi there,

I'm really sorry to see you can't get online after you've moved house.

I've had a look and I can see our systems were a little slow in updating to reflect that your house move order's completed.

I've just sorted that for you tonight and it appears you're now up and running?

Re: Broadband still not active - HELP!

andrebuccaneer — Sun, 20 Mar 2022 21:55:46 GMT

Yes all up and running now thanks! ☺️

Re: Broadband still not active - HELP!

Gandalf — Sun, 20 Mar 2022 21:59:34 GMT

Excellent! Cheers for the confirmation.

If you have further issues or there's anything else you need help with, feel free to get back to me and I'll be happy to help.