topic Re: Upgrade hasn’t gone through in My Order

Upgrade hasn’t gone through

bethb217 — Sun, 13 Mar 2022 16:19:30 GMT

I upgraded from unlimited fibre to unlimited fibre extra on 26th Jan and was told it would be in place by the following day. It’s now the middle of March and it still hasn’t been switched over to fibre extra and I’m still being charged the old amount. Do these things usually take this long? Phoning up is such a hassle due to my working hours and other commitments.

Re: Upgrade hasn’t gone through

dvorak — Sun, 13 Mar 2022 18:55:47 GMT

Moderators Note

This topic has been moved from Fibre to My Order

Re: Upgrade hasn’t gone through

LaurenB — Mon, 14 Mar 2022 12:53:51 GMT

Hiya @bethb217, thank you for getting in touch. I'm sorry your package hasn't yet changed over and for the concern caused.

It looks like the change became 'stuck'. I have taken a look at this and have provided a more detailed response on your account here: https://www.plus.net/wizard/?p=view_question&id=222783773 outlining the steps I am taking to get this sorted for you

If you have any further queries in the meantime though, please just get back to me.