https://community.plus.net/t5/My-Order/Just-orderd-bradband-upgrade/m-p/1861089#M22294 Hi. just orderd a bb update to faster bb and the moment and i paid for the router delivery went through my bb was cut off even though new bb will not be ready until 16th. also i did this online . can anyone help??? thanks . Wed, 09 Mar 2022 23:33:53 GMT paul1362 2022-03-09T23:33:53Z https://community.plus.net/t5/My-Order/Just-orderd-bradband-upgrade/m-p/1861089#M22294 Hi. just orderd a bb update to faster bb and the moment and i paid for the router delivery went through my bb was cut off even though new bb will not be ready until 16th. also i did this online . can anyone help??? thanks . Wed, 09 Mar 2022 23:33:53 GMT https://community.plus.net/t5/My-Order/Just-orderd-bradband-upgrade/m-p/1861089#M22294 paul1362 2022-03-09T23:33:53Z https://community.plus.net/t5/My-Order/Just-orderd-bradband-upgrade/m-p/1861097#M22295 <DIV style="background: #EDF3F5; padding: 10px; margin-top: 20px; margin-right: 10px; border: 2px solid #CFD8DC; border-radius: 10px; box-shadow: 8px 8px 7px #676D70; font-size: 10pt;" data-darkreader-inline-bgimage="" data-darkreader-inline-bgcolor="" data-darkreader-inline-border-top="" data-darkreader-inline-border-right="" data-darkreader-inline-border-bottom="" data-darkreader-inline-border-left="" data-darkreader-inline-boxshadow=""><BR /> <P style="font-size: 10pt;"><STRONG>Moderators Note</STRONG></P> <BR /> <P style="font-size: 10pt;">This topic has been moved from ADSL Broadband&nbsp;to&nbsp;My Order</P> </DIV> Thu, 10 Mar 2022 06:54:08 GMT https://community.plus.net/t5/My-Order/Just-orderd-bradband-upgrade/m-p/1861097#M22295 dvorak 2022-03-10T06:54:08Z https://community.plus.net/t5/My-Order/Just-orderd-bradband-upgrade/m-p/1861270#M22302 <P>Thanks a lot for getting in touch <a href="https://community.plus.net/t5/user/viewprofilepage/user-id/110381">@paul1362</a> and I'm really sorry to hear that you're having problems with your service at the moment. I've just checked out the account and it looks like you've been in touch with our Technical Support Team, and a fault has been found on the line. I've reviewed the fault and can see that Openreach are wanting to arrange an engineer visit.&nbsp;</P> <P>When you have a moment, please could you pop a note on the open fault <A href="https://www.plus.net/wizard/?p=view_question&amp;id=222692597" target="_blank">ticket </A>as to when you'll be free for an engineer visit. Appointments are between Monday - Friday, either 8AM - 1PM, or 1PM - 6PM.&nbsp;</P> <P>&nbsp;</P> Thu, 10 Mar 2022 15:19:03 GMT https://community.plus.net/t5/My-Order/Just-orderd-bradband-upgrade/m-p/1861270#M22302 adam945 2022-03-10T15:19:03Z