https://community.plus.net/t5/My-Order/New-customer-order-delayed/m-p/1860663#M22269 That's great, thanks Adam. What's been the issue in causing a delay? Tue, 08 Mar 2022 12:46:30 GMT nadine89 2022-03-08T12:46:30Z https://community.plus.net/t5/My-Order/New-customer-order-delayed/m-p/1860387#M22222 Good morning all! <span class="lia-unicode-emoji" title=":smiling_face_with_smiling_eyes:">😊</span><BR /><BR /><BR />I'm moving house, this Friday 11th, and I joined PlusNet as new customer last week, for services for the new property.<BR /><BR />I've since then had 2 emails saying my order has been delayed, i've checked online on my account at all the order tracking etc and where we're up to with everything, and it now says under 'Checking Your Line' that "we've found a potential problem".<BR /><BR />I work in the NHS and always very busy so i don't have time to ring and when i've tried i'm just on hold waiting for ages, i've tried on online chat but they're not able to help there.<BR /><BR />Just wondering if someone can help chase this up for me and see where we are with my order <span class="lia-unicode-emoji" title=":smiling_face_with_smiling_eyes:">😊</span><BR />Thankyou x<BR /> Mon, 07 Mar 2022 10:06:20 GMT https://community.plus.net/t5/My-Order/New-customer-order-delayed/m-p/1860387#M22222 nadine89 2022-03-07T10:06:20Z https://community.plus.net/t5/My-Order/New-customer-order-delayed/m-p/1860391#M22223 <DIV style="background: #EDF3F5; padding: 10px; margin-top: 20px; margin-right: 10px; border: 2px solid #CFD8DC; border-radius: 10px; box-shadow: 8px 8px 7px #676D70; font-size: 10pt;" data-darkreader-inline-bgimage="" data-darkreader-inline-bgcolor="" data-darkreader-inline-border-top="" data-darkreader-inline-border-right="" data-darkreader-inline-border-bottom="" data-darkreader-inline-border-left="" data-darkreader-inline-boxshadow=""><BR /> <P style="font-size: 10pt;"><STRONG>Moderators Note</STRONG></P> <BR /> <P style="font-size: 10pt;">This topic has been moved from Fibre to My Order</P> </DIV> Mon, 07 Mar 2022 10:12:06 GMT https://community.plus.net/t5/My-Order/New-customer-order-delayed/m-p/1860391#M22223 dvorak 2022-03-07T10:12:06Z https://community.plus.net/t5/My-Order/New-customer-order-delayed/m-p/1860633#M22261 <P>&nbsp;Hi there <a href="https://community.plus.net/t5/user/viewprofilepage/user-id/110304">@nadine89</a>, I'm really sorry about the delays so far to get your services up and running with us. I've just picked this up for you and have placed an order to reactivate your line, I've added an update to your account with more information about that here:&nbsp;<A href="https://www.plus.net/wizard/?p=view_question&amp;id=222426593" target="_blank">https://www.plus.net/wizard/?p=view_question&amp;id=222426593</A></P> Tue, 08 Mar 2022 11:37:11 GMT https://community.plus.net/t5/My-Order/New-customer-order-delayed/m-p/1860633#M22261 adamwalker 2022-03-08T11:37:11Z https://community.plus.net/t5/My-Order/New-customer-order-delayed/m-p/1860656#M22267 Hi Adam, thanks so much for that! <span class="lia-unicode-emoji" title=":smiling_face_with_smiling_eyes:">😊</span> Tue, 08 Mar 2022 12:31:44 GMT https://community.plus.net/t5/My-Order/New-customer-order-delayed/m-p/1860656#M22267 nadine89 2022-03-08T12:31:44Z https://community.plus.net/t5/My-Order/New-customer-order-delayed/m-p/1860662#M22268 <P>No problem, I've set myself a reminder to look at this again tomorrow for you so I can get the broadband order in place as soon as possible.</P> Tue, 08 Mar 2022 12:42:38 GMT https://community.plus.net/t5/My-Order/New-customer-order-delayed/m-p/1860662#M22268 adamwalker 2022-03-08T12:42:38Z https://community.plus.net/t5/My-Order/New-customer-order-delayed/m-p/1860663#M22269 That's great, thanks Adam. What's been the issue in causing a delay? Tue, 08 Mar 2022 12:46:30 GMT https://community.plus.net/t5/My-Order/New-customer-order-delayed/m-p/1860663#M22269 nadine89 2022-03-08T12:46:30Z https://community.plus.net/t5/My-Order/New-customer-order-delayed/m-p/1860669#M22270 <P>We've had to wait for a service from another provider on the line to be removed (ceased) before we could go ahead and order our services for you, that's now gone through which is why we've been able to place our orders today.</P> Tue, 08 Mar 2022 12:52:11 GMT https://community.plus.net/t5/My-Order/New-customer-order-delayed/m-p/1860669#M22270 adamwalker 2022-03-08T12:52:11Z https://community.plus.net/t5/My-Order/New-customer-order-delayed/m-p/1860676#M22273 You're a star Adam - many thanks! ☺ Tue, 08 Mar 2022 13:05:16 GMT https://community.plus.net/t5/My-Order/New-customer-order-delayed/m-p/1860676#M22273 nadine89 2022-03-08T13:05:16Z https://community.plus.net/t5/My-Order/New-customer-order-delayed/m-p/1860679#M22274 <P>No worries! thanks a lot and I'll keep you posted <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@104CD63F9302A50EF5EC70FE32BB8AA1/images/emoticons/smiley.gif" alt="Smiley" title="Smiley" /></P> Tue, 08 Mar 2022 13:09:12 GMT https://community.plus.net/t5/My-Order/New-customer-order-delayed/m-p/1860679#M22274 adamwalker 2022-03-08T13:09:12Z