topic Re: new customer order delayed in My Order

new customer order delayed

earwigo — Fri, 25 Feb 2022 21:27:17 GMT

no info given,

so my question is why and how long

not a good start!

Re: new customer order delayed

SammyM — Sun, 27 Feb 2022 11:24:52 GMT

Hiya @earwigo,

I am really sorry that you have not received an update and for any inconvenience caused.

I have reviewed your order and I can confirm that it has been accepted. Your orders are committed to complete on the 11/3/2022 and the broadband can take up to midnight to go live.

Please get back in touch if you need any further help.

Re: new customer order delayed

earwigo — Sun, 27 Feb 2022 12:45:45 GMT

@SammyM

yes, I was given that date, then I received a message saying the order has been delayed, confusing, I'll be patient and wait and see, thanks anyway.

Re: new customer order delayed

SammyM — Sun, 27 Feb 2022 12:58:10 GMT

I have checked the orders and the latest update is that they have now gone committed again for that date and the delay has cleared.

I am sorry for the confusion and I have left the ticket with that time so that they can monitor it should there be any further delays.

Re: new customer order delayed

earwigo — Mon, 28 Feb 2022 07:13:35 GMT

@SammyM

I'm very grateful to you, thank you

Re: new customer order delayed

adam945 — Mon, 28 Feb 2022 12:50:41 GMT

I'm glad to see @SammyM has managed to get the update for you.

Everything appears to be going ahead for the 11th

Re: new customer order delayed

earwigo — Tue, 01 Mar 2022 23:44:16 GMT

@SammyM

Today, Another message saying order delayed

Re: new customer order delayed

SammyM — Wed, 02 Mar 2022 09:23:35 GMT

Thanks for getting back to me, I appreciate it and I am really sorry @earwigo for the confusion that is being caused.

I can assure you that there is no delay and the orders will complete. It looks like the message was sent in error by our automation and I closed this ticket to avoid further confusion.

Please get back in touch if you need any further help.