topic Re: No engineer in My Order

No engineer

jschesh — Fri, 25 Feb 2022 20:56:48 GMT

The BT Openreach engineer didn't turn up today. I've not heard anything from Plusnet or Openreach. What is the normal procedure now? Will someone do something or do i need to call someone. BT Openreach or Plusnet?

Re: No engineer

jab1 — Fri, 25 Feb 2022 21:00:43 GMT

@jschesh What was the engineer arranged for?

Re: No engineer

jschesh — Fri, 25 Feb 2022 23:38:33 GMT

Yes he was arranged. No matter, I just got an email from PN saying it was "delayed". I guess someone's on the case

Re: No engineer

SammyM — Sun, 27 Feb 2022 10:55:49 GMT

Hiya @jschesh,

I am really sorry that the engineer did not attend the property to complete your install, it was due to further work needed to be completed externally and I am really sorry for the inconvenience this has caused.

I can see you have raised this to our complaints team and they have assigned you a personal case handler, who has provided more detail here.