topic New customer, still waiting for connection in My Order https://community.plus.net/t5/My-Order/New-customer-still-waiting-for-connection/m-p/1858972#M22075 <P>Hi</P><P>We are still awaiting connection. This was supposed to be on Monday 22nd. The 'question' has now been closed as openreach were supposed to connect today. This hasn't happened and your call centre is closed till Monday.<BR />What am I supposed to do? Why did you close the question without checking whether it had been completed?<BR />I am so close to cancelling the contract.</P> Sat, 26 Feb 2022 17:49:40 GMT SallyC 2022-02-26T17:49:40Z New customer, still waiting for connection https://community.plus.net/t5/My-Order/New-customer-still-waiting-for-connection/m-p/1858972#M22075 <P>Hi</P><P>We are still awaiting connection. This was supposed to be on Monday 22nd. The 'question' has now been closed as openreach were supposed to connect today. This hasn't happened and your call centre is closed till Monday.<BR />What am I supposed to do? Why did you close the question without checking whether it had been completed?<BR />I am so close to cancelling the contract.</P> Sat, 26 Feb 2022 17:49:40 GMT https://community.plus.net/t5/My-Order/New-customer-still-waiting-for-connection/m-p/1858972#M22075 SallyC 2022-02-26T17:49:40Z Re: New customer, still waiting for connection https://community.plus.net/t5/My-Order/New-customer-still-waiting-for-connection/m-p/1859094#M22088 <P>Hiya <a href="https://community.plus.net/t5/user/viewprofilepage/user-id/110080">@SallyC</a>,</P> <P>&nbsp;</P> <P>I'm really sorry for the confusion and for any undue stress this is causing.</P> <P>&nbsp;</P> <P>When the engineer had attended he could not find a dial tone and he has passed it back to our suppliers for further investigation.</P> <P>&nbsp;</P> <P>Our provisioning team will pick this up tomorrow to track an update for you and add it to the ticket <A href="https://www.plus.net/wizard/?p=view_question&amp;id=222352712" target="_blank">here</A>.</P> <P>&nbsp;</P> <P>Please get back to me if you need any further help or you don't hear back from them tomorrow so I can pick this up for you.</P> Sun, 27 Feb 2022 19:45:12 GMT https://community.plus.net/t5/My-Order/New-customer-still-waiting-for-connection/m-p/1859094#M22088 SammyM 2022-02-27T19:45:12Z