topic Re: Home Phone - Cancelled? in My Order

Home Phone - Cancelled?

phil68 — Thu, 24 Feb 2022 15:23:10 GMT

I have recently signed up to Plusnet but have received an email saying Plusnet has confirmed I have cancelled my order for Home Phone when I haven't done so.

As part of the package I chose also includes the Unlimited UK and Mobile Calls am not sure why or how this has happened so could somebody please investigate this?

Thanks!

Re: Home Phone - Cancelled?

phil68 — Thu, 24 Feb 2022 16:10:09 GMT

Please disregard the above. Apparently the problem was already in the process of being resolved by the backroom crew at Plusnet 😊

Now have confirmation via email from Plusnet that all is proceeding to plan.

Re: Home Phone - Cancelled?

SammyM — Thu, 24 Feb 2022 17:55:17 GMT

Hiya @phil68,

Thanks for getting in touch and for the update, I am glad to hear its all sorted.

Give us a nudge if you need any further help.