topic Re: New router arrival date? in My Order

New router arrival date?

Lel1 — Wed, 23 Feb 2022 10:53:05 GMT

I signed up for fibre in Monday and I'm wondering when the new router will arrive. I haven't received any emails and I ask because I have a very small letter box, doubt it will fit and I don't want to miss the post.

Re: New router arrival date?

198kHz — Wed, 23 Feb 2022 11:10:23 GMT

@Lel1 Welcome to the forum. 🙂

The router is sent on a 'just-in-time' schedule, but there is no tracking.

The box measures 425mm ×190mm × 40mm.

Re: New router arrival date?

Lel1 — Wed, 23 Feb 2022 11:43:07 GMT

That's really helpful thank you so much, gonna go measure the letterbox now, cheers mate 👍

Re: New router arrival date?

adam945 — Thu, 24 Feb 2022 09:35:02 GMT

Hello @Lel1 - thanks for getting in touch.

Our automated system usually orders and sends out routers to arrive just before your activation date (07/03/2022), so it hadn't kicked in yet. I've just given it a nudge on my end though, so your router will now be arriving within the next 3-5 working days. My Hub Two fit through my standard size letterbox so hopefully you'll be fine.

Re: New router arrival date?

Lel1 — Thu, 24 Feb 2022 09:40:04 GMT

Aww hi, appreciate that. My activation date should be 28th Feb. There are always issues when I start a new contract so bracing myself 😂 appreciate you sorting the router, I just got the email 👍🏻👍🏻

Re: New router arrival date?

dvorak — Thu, 24 Feb 2022 09:44:14 GMT

Moderators Note

This topic has been moved from Fibre to My Order

Re: New router arrival date?

adam945 — Thu, 24 Feb 2022 10:15:59 GMT

No problem at all @Lel1

While we did request an activation date of the 28th, Openreach have had to push this back due to engineer availability, as physical work is required at the cabinet to complete the upgrade. You won't be charged for Fibre from the 28th though, the account change will complete when the order is on the 7th March.

Re: New router arrival date?

Lel1 — Thu, 24 Feb 2022 10:22:37 GMT

Really appreciate your help, you've saved me a lot of time.
GIVE THIS CHAP A PAY RISE IMMEDIATELY!!!
Cheers mate 👍🏻🌹

Re: New router arrival date?

adam945 — Thu, 24 Feb 2022 10:36:28 GMT

Haha, no problem at all @Lel1

I'm around until 3PM today so if you have any further questions at all, please let me know.

Re: New router arrival date?

Lel1 — Thu, 24 Feb 2022 10:40:01 GMT

Enjoy the rest of your shift, incase you weren't aware Putin just started world war 3 so try and have a fun day 👍🏻👍🏻👍🏻