No Go-live date

NCS — Sun, 20 Feb 2022 12:28:58 GMT

I've recently decided to switch to Plusnet from Talktalk and my order is currently being processed, however, on my Member centre home page there is no Go-live date:

"Your Plusnet Fibre broadband order

We'll arrange for your fibre broadband service to be installed. This will happen on

If your preferred appointment date isn't available, we'll call you within a week to make alternative arrangements."

There is no date for installation and I was just wondering if there was any way of confirming when my broadband will be live?

Thanks in advance for any help!

Nicola

Re: No Go-live date

LaurenB — Mon, 21 Feb 2022 15:21:33 GMT

Hiya @NCS, thanks for getting in touch and a warm welcome to Plusnet!

I'm really sorry for the lack of updates you have received so far and would like to get this progressed for you. I have taken a look at this and have provided a further response on this on the account here for you: https://www.plus.net/wizard/?p=view_question&id=222190277.

If you have any further queries at all, please just get back to me

topic Re: No Go-live date in My Order

No Go-live date

"Your Plusnet Fibre broadband order

Re: No Go-live date