topic Re: Phone activated but not broadband in My Order

Phone activated but not broadband

DavidW3 — Wed, 16 Feb 2022 17:18:45 GMT

Hello Plusnet,

Had our line installed today by a fantastic Openreach engineer. So helpful and done a great job.

Is it usual to receive a message that the phone service has been activated, but nothing as yet on the broadband?

Many thanks 😊

Re: Phone activated but not broadband

DavidW3 — Wed, 16 Feb 2022 17:51:58 GMT

Just got the message about the broadband and now all working.

Thank you Plusnet for a perfect install and activation

Re: Phone activated but not broadband

LaurenB — Thu, 17 Feb 2022 18:09:35 GMT

Hiya @DavidW3, a warm welcome to Plusnet! I'm sorry for the delay in getting to your post.

I am pleased that your services are all up and running and for a smooth start to the service:)

Should you need any further assistance, please don't hesitate to get back to us.

I'm also happy to hear that you were pleased with the engineer and if you do want to leave any feedback for them, you can do so here: https://www.openreach.com/help-and-support/thank-an-engineer-form