topic Re: Broadband activation in My Order

Broadband activation

Ngoc — Tue, 15 Feb 2022 11:50:55 GMT

Ordered fibre broadband on the 1st of Feb and received message stating it would go live on the 15th. Phone service been activated but no broadband. Anyone know if broadband will activate same day?

Re: Broadband activation

Gandalf — Tue, 15 Feb 2022 12:41:48 GMT

Thanks for your post @Ngoc and welcome to our Community Forums.

I can see your fibre order's completed, so I've just pushed the activation through our side.

Can you setup your router and let me know how it goes?

Re: Broadband activation

Ngoc — Wed, 16 Feb 2022 08:58:59 GMT

Thank you. Broadband activated and working fine. Can you let me know when I will receive £75 reward card for signing up. Thanks

Re: Broadband activation

Gandalf — Wed, 16 Feb 2022 09:03:39 GMT

Thanks for getting back to me @Ngoc

I'm glad to see your broadband's working now.

Regarding your reward card, does our support guide Here help?

If you have further issues or there's anything else you'd need help with, feel free to get back to me and I'll be happy to help.

Re: Broadband activation

Ngoc — Wed, 16 Feb 2022 09:31:55 GMT

Had a look at the guide and says I should receive email within 10 days of service being activated

Re: Broadband activation

Gandalf — Wed, 16 Feb 2022 10:06:58 GMT

Aye that's correct and once you've claimed the reward card, you should receive it by post within 30 days.

Re: Broadband activation

paulward1971 — Wed, 23 Mar 2022 16:36:50 GMT

Hi Gandalf.

Similar question. Phone activated but I have no broadband activation date. Can you help?

Thanks

paulward1971pn

Re: Broadband activation

adam945 — Wed, 23 Mar 2022 17:27:49 GMT

All sorted @paulward1971, I've just activated it for you