topic Re: ADSL to Fibre upgrade delayed in My Order

ADSL to Fibre upgrade delayed

rachelgee — Tue, 15 Feb 2022 10:55:36 GMT

Hello,

I ordered an upgrade from ADSL to Fibre on 5th February and received an email confirmation of the change which stated that the upgrade would take place on 11th February. The new router arrived on 11th February but the upgrade has not yet happened. Please could someone let me know the current status of this?

Re: ADSL to Fibre upgrade delayed

Buckstone — Tue, 15 Feb 2022 11:11:22 GMT

You''ll need to ask Plusnet if the date has been changed. I ordered fibre on 3 December, and was told it would happen on the 10th. The date was changed because Openreach had no engineers available. Eventually, it went live on the 30th.

Re: ADSL to Fibre upgrade delayed

adamwalker — Tue, 15 Feb 2022 12:17:44 GMT

Hi there rachelgee, I've just checked and can see that the upgrade is due to go through today so I'm really sorry for the confusion caused over the due date for this, it looks like we had requested the 11th for you but the 15th was the soonest date our suppliers could commit to.

Re: ADSL to Fibre upgrade delayed

rachelgee — Tue, 15 Feb 2022 18:58:10 GMT

Many thanks - all seems fine now.

Re: ADSL to Fibre upgrade delayed

adamwalker — Wed, 16 Feb 2022 09:54:51 GMT

Great, thanks for letting us know and please do shout up if you encounter any problems.