topic Re: No welcome email in My Order

No welcome email

Charlottefrith — Sun, 13 Feb 2022 14:06:35 GMT

I signed up to switch broadband to plusnet, money was taken, and an account was created. I can log in to my account and see all the settings however I received no welcome email or confirmation I have even ordered broadband. However. I have received a text saying when the broadband will switch over. I'm just concerned as the deal I signed up for included a £70 gift voucher and I won't be able to receive this without the email. Thanks

Re: No welcome email

Gandalf — Mon, 14 Feb 2022 10:26:24 GMT

Thanks for your post @Charlottefrith and welcome to our Community Forums.

I'm sorry to see you've not received a welcome e-mail.

I've dropped you a message you can view by logging into your account Here which I hope helps.

If you have further issues or there's anything else you'd need help with, feel free to get back to me and I'll be happy to help.