topic Re: Installation in My Order

Installation

DRMack23 — Fri, 11 Feb 2022 17:38:12 GMT

Openreach was supposed to be installing a new phone socket for me today between 8am-1pm, but no one ever showed up.
Called up and was told to wait until 2pm still no one!
Called back again to be told that they never had to access the house it could be done externally.
This was all after my original appointment was changed from afternoon til morning and was told repeatedly that someone would have to be at home.
A wasted day taken off work.
It's now 17:37 and had no communication on what's going on at all if it has been done or not?

Not a good start for a new customer

Re: Installation

Mustrum — Fri, 11 Feb 2022 17:45:40 GMT

Have you got a socket in your property?

Have you had an email to say your phone service has been completed?

If so do you have dial tone, can you call - dial 17070 if you don't want a charge.

Have you been informed your broadband is live?

If so plug your router is - do you have broadband.

If no to the questions - it can take up to midnight, so try again in the morning.

Re: Installation

DRMack23 — Fri, 11 Feb 2022 17:51:30 GMT

I've got a socket in the property unsure if it's working properly or not?

The answers to the other questions are no.

Cheers

Re: Installation

Gandalf — Sat, 12 Feb 2022 09:32:50 GMT

Thanks for your post @DRMack23 and welcome to our Community Forums.

I'm really sorry to see the engineer didn't turn up yesterday.

It looks like the engineer was able to carry out the work solely externally though I would've expected them to contact you as we weren't made aware that a visit wasn't required.

Either way, I can see you're up & running now, and we've offered a goodwill gesture for the inconvenience.

Let me know if you have further issues or there's anything else you'd need help with.