topic Re: broadband, phone line renewal in My Order https://community.plus.net/t5/My-Order/broadband-phone-line-renewal/m-p/1856017#M21846 <P>Hiya <a href="https://community.plus.net/t5/user/viewprofilepage/user-id/14801">@deano1</a>, thanks for getting in touch with us. I'm sorry for the delay in getting back to you.</P> <P>&nbsp;</P> <P>I am sorry to hear that the price we have sent in the confirmation email isn't the offer you signed up to online.The contract starts from the point you sign up, so I would advise contacting our Customer Options Team to discuss the plan before your cooling off period ends , they are contactable directly on 0800 013 2632 and they are open between the following hours:<BR /> <BR /> Monday - Friday: 08:00 - 20:00<BR /> Saturday: 09:00 - 19:00<BR /> Sunday: 09:00 - 18:00<BR /> &nbsp;</P> Wed, 09 Feb 2022 10:05:30 GMT LaurenB 2022-02-09T10:05:30Z broadband, phone line renewal https://community.plus.net/t5/My-Order/broadband-phone-line-renewal/m-p/1855927#M21842 <P>i recently phoned to renew my broadband and switch my phone line to plusnet. i have since realised that the monthly price is more than i was offered online. Do you think it is worth querying it. My new contract has not stared yet.</P> Tue, 08 Feb 2022 20:07:09 GMT https://community.plus.net/t5/My-Order/broadband-phone-line-renewal/m-p/1855927#M21842 deano1 2022-02-08T20:07:09Z Re: broadband, phone line renewal https://community.plus.net/t5/My-Order/broadband-phone-line-renewal/m-p/1856017#M21846 <P>Hiya <a href="https://community.plus.net/t5/user/viewprofilepage/user-id/14801">@deano1</a>, thanks for getting in touch with us. I'm sorry for the delay in getting back to you.</P> <P>&nbsp;</P> <P>I am sorry to hear that the price we have sent in the confirmation email isn't the offer you signed up to online.The contract starts from the point you sign up, so I would advise contacting our Customer Options Team to discuss the plan before your cooling off period ends , they are contactable directly on 0800 013 2632 and they are open between the following hours:<BR /> <BR /> Monday - Friday: 08:00 - 20:00<BR /> Saturday: 09:00 - 19:00<BR /> Sunday: 09:00 - 18:00<BR /> &nbsp;</P> Wed, 09 Feb 2022 10:05:30 GMT https://community.plus.net/t5/My-Order/broadband-phone-line-renewal/m-p/1856017#M21846 LaurenB 2022-02-09T10:05:30Z