topic Re: Router delivery question in My Order

Router delivery question

DavidW3 — Tue, 08 Feb 2022 08:35:14 GMT

Good Morning Plusnet,

Please could you let me know when the router is sent out? I have line installation next week and just wondered if the router is sent before or after this?

Many thanks 🙂

Re: Router delivery question

adam945 — Tue, 08 Feb 2022 14:51:36 GMT

Hello @DavidW3

Thanks for getting in touch, your router will be sent out a few days before you're due to go live, and will take around 3-5 working days to arrive once the process is initiated.

Re: Router delivery question

DavidW3 — Tue, 08 Feb 2022 15:10:11 GMT

Thank you Adam.

Re: Router delivery question

adam945 — Tue, 08 Feb 2022 15:12:39 GMT

No problem at all, enjoy the rest of your day