topic Re: Hub two not delivered in My Order

Hub two not delivered

justuseemail — Mon, 07 Feb 2022 10:38:56 GMT

Hi,

I haven't received the Hub Two I ordered a month ago.

I assume you can see my account details. Please PM me to explain what has happened and when I will receive the modem.

Thanks

Re: Hub two not delivered

Baldrick1 — Mon, 07 Feb 2022 11:20:35 GMT

@justuseemail wrote:

. Please PM me to explain what has happened and when I will receive the modem.

Why a PM, there's no secret information? See https://community.plus.net/t5/My-Router/Any-hub-2-delays/m-p/1853414#M30571

Re: Hub two not delivered

bobpullen — Mon, 07 Feb 2022 12:03:44 GMT

@justuseemail - the hub has now been ordered and will be with you over the coming days. Apologies for the hassle.

Re: Hub two not delivered

justuseemail — Mon, 07 Feb 2022 13:43:19 GMT

Thanks for your help.

Re. hassle, happily I have a working modem already, so the hassle concerned the odd method of contacting PlusNet and of working out how to do what in order to get support.