https://community.plus.net/t5/My-Order/New-router-not-received/m-p/1854776#M21766 <P>Hi - I'm due to be swapped over to Fibre on 4/2/22 - but no sign of new router as of yet. Will existing ADSL modem still function with the enhanced line or am I at risk of no BB until the Router arrives?</P> Wed, 02 Feb 2022 20:31:02 GMT SeanM1 2022-02-02T20:31:02Z https://community.plus.net/t5/My-Order/New-router-not-received/m-p/1853945#M21688 I renewed my broadband contract (16.01.2022) and additionally chose the option of a new router. To date I have still not received any information about its dispatch, or whether it has been sent at all.<BR />Thanks for help <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@0FA1396AC0773F33E2DC472BB4F75D3C/images/emoticons/wink.gif" alt="Wink" title="Wink" /> Fri, 28 Jan 2022 15:45:06 GMT https://community.plus.net/t5/My-Order/New-router-not-received/m-p/1853945#M21688 Robertlawryn77 2022-01-28T15:45:06Z https://community.plus.net/t5/My-Order/New-router-not-received/m-p/1853952#M21689 <P>Should be with you early next week. Sorry about that.</P> Fri, 28 Jan 2022 16:00:23 GMT https://community.plus.net/t5/My-Order/New-router-not-received/m-p/1853952#M21689 bobpullen 2022-01-28T16:00:23Z https://community.plus.net/t5/My-Order/New-router-not-received/m-p/1853954#M21690 Thank you for your reply. I will let you know when it arrives.<BR />Thanks. Fri, 28 Jan 2022 16:03:54 GMT https://community.plus.net/t5/My-Order/New-router-not-received/m-p/1853954#M21690 Robertlawryn77 2022-01-28T16:03:54Z https://community.plus.net/t5/My-Order/New-router-not-received/m-p/1854519#M21734 Router has been delivered.<BR />Thank you. Tue, 01 Feb 2022 12:10:46 GMT https://community.plus.net/t5/My-Order/New-router-not-received/m-p/1854519#M21734 Robertlawryn77 2022-02-01T12:10:46Z https://community.plus.net/t5/My-Order/New-router-not-received/m-p/1854776#M21766 <P>Hi - I'm due to be swapped over to Fibre on 4/2/22 - but no sign of new router as of yet. Will existing ADSL modem still function with the enhanced line or am I at risk of no BB until the Router arrives?</P> Wed, 02 Feb 2022 20:31:02 GMT https://community.plus.net/t5/My-Order/New-router-not-received/m-p/1854776#M21766 SeanM1 2022-02-02T20:31:02Z https://community.plus.net/t5/My-Order/New-router-not-received/m-p/1854830#M21769 <P>Thanks a lot for getting in touch <a href="https://community.plus.net/t5/user/viewprofilepage/user-id/109477">@SeanM1</a></P> <P>Please accept our apologies for the lack of communication here. While we did request your service to be upgraded on 04/02/2022, Openreach have had to push it back to 15/02/2022 due to engineer availability in the local area. Automation hadn't ordered your new router just yet, but I've given it a nudge this morning, so it should be with you within the next 3-5 working days. <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@104CD63F9302A50EF5EC70FE32BB8AA1/images/emoticons/smiley.gif" alt="Smiley" title="Smiley" /></P> Thu, 03 Feb 2022 10:11:58 GMT https://community.plus.net/t5/My-Order/New-router-not-received/m-p/1854830#M21769 adam945 2022-02-03T10:11:58Z