topic Can not renew my contract in My Order

Can not renew my contract

Shirleyann41 — Tue, 01 Feb 2022 19:56:31 GMT

Hi I'm being charged for out of contract broadband,when I log into my account it tells me a problem has occurred and I have an order in progress(which I haven't).

No one is answering any off the customer service numbers.

Any help would be appreciated😬

Re: Can not renew my contract

jab1 — Tue, 01 Feb 2022 20:06:30 GMT

@Shirleyann41 Welcome to the forums. Unfortunately there is a massive glitch in the Plusnet system that means even when you have no orders pending, the very creaky system thinks you have. This means that there has to be manual intervention to clear it, usually actioned by Help Team staff on here.

Hopefully this will get picked up tomorrow for you.

Re: Can not renew my contract

Shirleyann41 — Tue, 01 Feb 2022 20:11:21 GMT

Thanks for the reply😁.

I will try all phone numbers again in the morning.

Re: Can not renew my contract

jab1 — Tue, 01 Feb 2022 20:12:52 GMT

Hope you get someone that understands the issue - not all first-line call-handlers do.

Re: Can not renew my contract

Shirleyann41 — Wed, 02 Feb 2022 08:48:02 GMT

All ,fixed and renewed this morning.

You where completely correct ,old order stuck in system.

Thanks for you quick response.And help.