topic Transfer in My Order

Transfer

Allex — Mon, 31 Jan 2022 14:52:56 GMT

Hi, I'm transferring from another broadband provider and today at exactly 12am my old broadband stopped working. I've received a text this morning informing that my line was activated but still I have no broadband. My line was supposed to start working today. When I connect the router I have a blue light for about 1 minute but then It goes back to orange. Can anyone help me with this? Thank you.

Re: Transfer

jab1 — Mon, 31 Jan 2022 14:59:21 GMT

@Allex It can take up to midnight of your activation day for all the systems to align - come back tomorrow if it is still not working.

Re: Transfer

LaurenB — Mon, 31 Jan 2022 16:00:59 GMT

Hiya @Allex, thanks for getting in touch and a warm welcome to Plusnet! I am sorry for the downtime encountered and disruption caused.

It looks like you now have an active connection but should you have any further queries at all, please do just get back to us.