topic Re: URGENT line activation in My Order

URGENT line activation

Definilogy — Mon, 31 Jan 2022 12:05:10 GMT

Hi,

My broadband is due to be activated today, but so far only my phone line was transferred through whereas my broadband is still yet to be activated, with no updates from Plusnet at all which is disappointing.

Can someone have a look into this for me please?

Regards

Re: URGENT line activation

jab1 — Mon, 31 Jan 2022 12:39:22 GMT

@Definilogy Most activations are 'simultaneous' i.e. on the same day for phone and BB, but it can take up to midnight of the activation day for all the component parts of your internet connection to 'mesh'.

Have you actually been advised that your internet is due to be activated today?

Re: URGENT line activation

TheMightyAJ — Mon, 31 Jan 2022 14:06:47 GMT

Hey @Definilogy,

I've just had a look over the account and I can see it seems to be up and running now - is that the case on your end of things?

Re: URGENT line activation

Definilogy — Mon, 31 Jan 2022 14:56:41 GMT

HI AJ,

I eventually gave the CS line a call and the issue was the order was stuck at the activation stage, requiring a manual activation.

It is working now but it does seem to be a fairly common issue, the stage where the order was stuck at was:

Activating your line {strCustActivationDate}

Hope this helps others in the similar situation.

Re: URGENT line activation

TheMightyAJ — Mon, 31 Jan 2022 15:26:15 GMT

I'm glad to hear that's all sorted now. If you have any further queries about the services, please don't hesitate to get back in touch and we'll always be happy to help out