https://community.plus.net/t5/My-Order/new-sim-only-account/m-p/1853735#M21680 <P>hi i have today signed up for a sim only deal, everything went through ok until the payment screen which seemed to time out.</P> <P>I got a notification from my bank that the initial payment has been taken but nothing from Plusnet.&nbsp;</P> Thu, 27 Jan 2022 14:57:22 GMT Mozzer1971 2022-01-27T14:57:22Z https://community.plus.net/t5/My-Order/new-sim-only-account/m-p/1853735#M21680 <P>hi i have today signed up for a sim only deal, everything went through ok until the payment screen which seemed to time out.</P> <P>I got a notification from my bank that the initial payment has been taken but nothing from Plusnet.&nbsp;</P> Thu, 27 Jan 2022 14:57:22 GMT https://community.plus.net/t5/My-Order/new-sim-only-account/m-p/1853735#M21680 Mozzer1971 2022-01-27T14:57:22Z https://community.plus.net/t5/My-Order/new-sim-only-account/m-p/1853747#M21681 <P>Hey <a href="https://community.plus.net/t5/user/viewprofilepage/user-id/109299">@Mozzer1971</a>,</P> <P>I'm sorry to hear that's happened. If the account has failed to generate then you will receive an automatic refund to your bank account within the next 5-7 working days or so. If you'd like to send me a Private Message with the following details attached, I'd be happy to check if an account was created or not.</P> <P>&nbsp;</P> <P>&nbsp;- Your Mobile Number<BR /> &nbsp;- Your Full Name (And whether or not you're the account holder)<BR /> &nbsp;- Your Full Address (Including Postcode)<BR /> &nbsp;- Your Date of Birth<BR /> &nbsp;- The last 2 digits of the sort code and account number from the direct debit details used to pay the bill</P> Thu, 27 Jan 2022 15:53:55 GMT https://community.plus.net/t5/My-Order/new-sim-only-account/m-p/1853747#M21681 TheMightyAJ 2022-01-27T15:53:55Z