topic Re: How long to go transfer in My Order

How long to go transfer

wickstim — Thu, 27 Jan 2022 13:06:00 GMT

I was originally emailed with a transfer date of 27/01/22.

So at bang on midnight last night my line went dead and talk talk fibre no longer worked.

I have logged onto my plusnet count and checked ordered tracker. no info, i have received no emails from plus net today at all.

How long should it take to be transferred and should i have received some communication today. I have a really bad feeling im going to be left with no phone of broadband.

Any help would be greatly appreciated,

Re: How long to go transfer

jab1 — Thu, 27 Jan 2022 13:10:15 GMT

@wickstim Have you plugged in your Plusnet Hub? If you have, what lights, if any, are showing?

Re: How long to go transfer

wickstim — Thu, 27 Jan 2022 13:13:35 GMT

I'm at work now, plugged it in this morning before work flashed a bit and went solid blue for about 1 minute. Then changed and remained solid orange.

on my order tracker it just states the following message:

Current step.ACTIVATING YOUR LINEBroadband orders typically take a week to complete. Your broadband order should complete on {strCustActivationDate}. Please note that this date can sometimes change. We'll let you know if this happens.

Re: How long to go transfer

jab1 — Thu, 27 Jan 2022 13:19:00 GMT

OK - we can continue the investigation when you return home.

Re: How long to go transfer

MisterW — Thu, 27 Jan 2022 13:28:02 GMT

plugged it in this morning before work flashed a bit and went solid blue for about 1 minute. Then changed and remained solid orange.

That sounds a bit strange! Seems like it connected initially using the 'setup' account and retrieved the actual account details, but that the account itself isnt activated ?

Re: How long to go transfer

Mustrum — Thu, 27 Jan 2022 13:31:59 GMT

The standard quote from most if not all ISP's is it can take up to midnight.

So, as you have not received the email or text there is not a lot you can do just yet.

Re: How long to go transfer

jab1 — Thu, 27 Jan 2022 13:41:06 GMT

@MisterW / @Mustrum - that's kind of why I passed no comment until the OP is home, and can answer a few questions.

Re: How long to go transfer

TheMightyAJ — Thu, 27 Jan 2022 13:57:56 GMT

Hey @wickstim,

I've just checked your orders this morning and the good news is that the broadband is due to go live sometime before the end of the day still. It hasn't happened just yet, but once it has done you'll receive a text to let you know so you can set the router up and get going