topic Re: upgrading to fibre but new router not arrived yet in My Order

upgrading to fibre but new router not arrived yet

testusername — Wed, 26 Jan 2022 13:35:27 GMT

hi there,

I should be changing over to fibre - the confirmation email says that it should change over on the 27th Jan and that a new router will be sent - but my router has not arrived yet.

I see from some other posts that the change-over point can be a movable thing due to availability of BT engineers (fair enough!) so i just wanted to ask if there's a way i could get an update on what looks the most likely date for the changeover and if the router is on the way?

thankyou!

Re: upgrading to fibre but new router not arrived yet

Gandalf — Wed, 26 Jan 2022 15:47:01 GMT

I've taken a look into this for you and I can see your fibre order has indeed been delayed due to engineer availability as it's now expected to complete on 7th February. I've manually sent your new router now, so you should receive it well in advance.

Let us know how it goes.

Re: upgrading to fibre but new router not arrived yet

testusername — Wed, 26 Jan 2022 17:22:39 GMT

Brilliant! thankyou so much I will let you know how it goes...

Re: upgrading to fibre but new router not arrived yet

Gandalf — Wed, 26 Jan 2022 18:19:01 GMT

No problem and sounds like a plan

Re: upgrading to fibre but new router not arrived yet

valhooper — Mon, 31 Jan 2022 19:12:58 GMT

Hi, I have a similar query. Ordered an upgrade to fibre Weds 26th, the date given was 2nd Feb and I paid shipping for the new router, but haven't heard anything since.
How do I find out f the router has been dispatched, and if the fibre upgrade has been put back?

Thanks for any help!

Re: upgrading to fibre but new router not arrived yet

bobpullen — Mon, 31 Jan 2022 20:16:57 GMT

@valhooper - the earliest date our suppliers have committed to is actually 07/02, so the system won't have submitted the order for the hardware yet.

I've dispatched it early for you, so it should turn up in a few days time.

Re: upgrading to fibre but new router not arrived yet

valhooper — Mon, 31 Jan 2022 22:25:58 GMT

Thank you for that, all the best!