topic Re: Hub not arrived in My Order

Hub not arrived

Kelliedonna — Sat, 08 Jan 2022 12:05:49 GMT

Placed an order for fibre broadband on December 20th. . An upgrade to my account I've had for years . Hub not arrived was sent on 4th Jan . Woke up this morning to no internet at all . . Can't get through on phone .

Re: Hub not arrived

bobpullen — Sat, 08 Jan 2022 21:41:28 GMT

Are there any Royal Mail delays in your area? The hub was definitely dispatched on the 4th via first class mail.

Re: Hub not arrived

Kelliedonna — Sun, 09 Jan 2022 10:10:44 GMT

Not as I am aware that would make it this delayed . . I will wait until tomorrow and see what happens then . Husbands mobile data was supposed to renew 8th and that has not happened either . Just gets worse.

Re: Hub not arrived

TheMightyAJ — Sun, 09 Jan 2022 15:24:08 GMT

Hi @Kelliedonna,

I'm sorry to hear it's not arrived just yet. Router deliveries can take anywhere up to 5 working days to arrive during normal times and with some areas of the country being backed up with their mail at the moment, this may mean it'll be slightly later than we'd usually expect. If it's not arrived with tomorrows post, just update the thread and we'll be happy to review the situation further

Re: Hub not arrived

Kelliedonna — Wed, 12 Jan 2022 13:45:50 GMT

Arrived and up and running . Thank you

Re: Hub not arrived

LaurenB — Wed, 12 Jan 2022 17:30:29 GMT

Hiya @Kelliedonna, thanks for the update. I'm sorry for the delays though please it has now arrived!

Please do get back to us if you need any further support at all.

Re: Hub not arrived

danzig — Mon, 17 Jan 2022 11:49:33 GMT

Hi i have the same issue, changed my online service and paid the postage for the hub 2 and i still have not received it over 2 weeks later with no updates on whether its been sent out or not.

Re: Hub not arrived

adam945 — Mon, 17 Jan 2022 12:13:15 GMT

Really sorry about that @danzig

We've had a bit of an issue with those lately, in that they're added to the account, but not ordered. I've just processed yours now though. I've also manually placed the order to modify your broadband, as our automated system wasn't able to for some reason.

Re: Hub not arrived

Speedtouch300 — Mon, 17 Jan 2022 12:27:08 GMT

I'm in the same boat, ordered upgraded fibre and paid for hub 2 but not arrived yet 😢

Re: Hub not arrived

adam945 — Mon, 17 Jan 2022 12:49:18 GMT

Thanks for letting me know @Speedtouch300

I've given the system a nudge, it should arrive within the next 3-5 working days.

Re: Hub not arrived

Speedtouch300 — Mon, 17 Jan 2022 12:54:03 GMT

Much appreciated Adam. Thanks 👍

Re: Hub not arrived

danzig — Mon, 17 Jan 2022 13:01:32 GMT

Thats great thank you very much for that

Re: Hub not arrived

adam945 — Mon, 17 Jan 2022 14:18:42 GMT

No problem at all, again, please accept our apologies for the delay. Feel free to reach out if you need any further assistance at all.