Call plan missing

Hospice — Mon, 10 Jan 2022 20:47:52 GMT

When signing up for my Broadband, I also included the call plan for Evening and Weekend calls, this showed on my final order online and the payment screen. I have now received the welcome letter from Plusnet and my Phone Plan show as Line Only.
When I access my details online it shows nothing as I'm informed my order is still being created.

Is the Welcome letter showing the wrong details?
I luckily took a screen shot of my laptop when finalising the order online.
I would be pleased if someone from Plusnet could investigate this for me.
Regards
Graeme Anderson

Re: Call plan missing

LaurenB — Tue, 11 Jan 2022 11:58:15 GMT

Hiya @Hospice, thanks for getting in touch. I am sorry for the issues with your call plan and that it's not been put on the one chosen.

I have created a a ticket here for you: https://www.plus.net/wizard/?p=view_question&id=221026474, if you can please reply confirming the plan you are wanting we can get that actioned for you once able to, though we will likely need to wait until the service is now live.

topic Re: Call plan missing in My Order

Call plan missing

Re: Call plan missing