topic Re: Activation date. in My Order

Activation date.

MikeyM99 — Sat, 08 Jan 2022 11:11:04 GMT

Hello, I am leaving sky broadband on Thurs 13th Jan with plusnet taking over my broadband the same day. Is it possible to have my plusnet broadband go live the day before on Wed 12th Jan?

Re: Activation date.

Baldrick1 — Sat, 08 Jan 2022 12:45:07 GMT

@MikeyM99

In a word, no.

I hope that this message doesn’t mean that you’re cancelled the Sky service rather than leave it to Plusnet to take over the working line? If so I would advise that you contact Plusnet straight away and explain what you have done as you could be ending up with your broadband service disappearing into a black hole for weeks.

Re: Activation date.

MikeyM99 — Sat, 08 Jan 2022 13:33:15 GMT

Plusnet are taking over from sky. I've been told that sky will probably stop there broadband in the morning and I will receive a message from plusnet sometime during the same day to let me know i can plug in my plusnet broadband, I was just hoping plusnet could set me up a day earlier.

Re: Activation date.

Townman — Sat, 08 Jan 2022 23:08:38 GMT

This switch requires engineer activity inside the exchange. Deferring dates for a service switch is normally achievable but pulling them forwards is always limited by engineer availability.