topic Phone and broadband activation in My Order

Phone and broadband activation

robinovens — Fri, 07 Jan 2022 08:50:46 GMT

Just moved house and signed up to plus net on 4/1. Had a text last night saying that the phone would be active on 7/1 and then another at 4am on the 7th saying the phone was now active and my number

I've had an email saying that as phone and broadband are being activated on different dates we'll get s credit/refund. But I've had no notification of what the date is for the fibre? Or will it just be after midnight on the same day as the phone?

Thanks

Re: Phone and broadband activation

Gandalf — Fri, 07 Jan 2022 14:12:56 GMT

Thanks for your post @robinovens and welcome to our Community Forums.

As your phone line's now active, we're in the process of placing your fibre order and within the next 24 to 48 hours we should be able to confirm when your fibre service will go live. We'll then post your new router out to you.

Let us know if you've got any further questions.