https://community.plus.net/t5/My-Order/Lost-Plusnet-prepaid-mastercard/m-p/1849565#M21317 Hi there,<BR />I have received and activated it in order to use, the prepaid mastercard following my recent account with Plusnet broadband. However , I lost my purse this afternoon and wish to cancel the card and request a replacement.<BR />I can't see anywhere that shows me how to go about this. Can someone please help? Mon, 03 Jan 2022 19:05:49 GMT Tja320 2022-01-03T19:05:49Z https://community.plus.net/t5/My-Order/Lost-Plusnet-prepaid-mastercard/m-p/1849565#M21317 Hi there,<BR />I have received and activated it in order to use, the prepaid mastercard following my recent account with Plusnet broadband. However , I lost my purse this afternoon and wish to cancel the card and request a replacement.<BR />I can't see anywhere that shows me how to go about this. Can someone please help? Mon, 03 Jan 2022 19:05:49 GMT https://community.plus.net/t5/My-Order/Lost-Plusnet-prepaid-mastercard/m-p/1849565#M21317 Tja320 2022-01-03T19:05:49Z https://community.plus.net/t5/My-Order/Lost-Plusnet-prepaid-mastercard/m-p/1849566#M21318 <P>Hello, thanks for your post <a href="https://community.plus.net/t5/user/viewprofilepage/user-id/108739">@Tja320</a> and welcome to our Community Forums.</P> <P>I'm really sorry to see you've lost your reward card.</P> <P>I'd recommend calling Pure Card on&nbsp;<STRONG>0344 800 6435&nbsp;</STRONG>and/or email at&nbsp;<STRONG>info@purecard.com</STRONG></P> <P>Let us know how it goes.</P> Mon, 03 Jan 2022 19:11:02 GMT https://community.plus.net/t5/My-Order/Lost-Plusnet-prepaid-mastercard/m-p/1849566#M21318 Gandalf 2022-01-03T19:11:02Z https://community.plus.net/t5/My-Order/Lost-Plusnet-prepaid-mastercard/m-p/1849568#M21319 Thank you so much!<BR />I have managed to freeze the card and will contact them via phone after the bank holiday. My mind is at ease now <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@104CD63F9302A50EF5EC70FE32BB8AA1/images/emoticons/smiley.gif" alt="Smiley" title="Smiley" /> x Mon, 03 Jan 2022 19:37:25 GMT https://community.plus.net/t5/My-Order/Lost-Plusnet-prepaid-mastercard/m-p/1849568#M21319 Tja320 2022-01-03T19:37:25Z https://community.plus.net/t5/My-Order/Lost-Plusnet-prepaid-mastercard/m-p/1849571#M21320 <P>No problem <a href="https://community.plus.net/t5/user/viewprofilepage/user-id/108739">@Tja320</a> and sounds like a plan</P> Mon, 03 Jan 2022 19:56:11 GMT https://community.plus.net/t5/My-Order/Lost-Plusnet-prepaid-mastercard/m-p/1849571#M21320 Gandalf 2022-01-03T19:56:11Z