topic Re: Broadband activation in My Order

Broadband activation

isabella301299 — Sat, 01 Jan 2022 12:43:31 GMT

Hi , my Broadband was due to be connected yesterday still haven’t received any texts or emails and the internet isn’t working anyone know what the issue is . I called up yesterday and the confirm it would be live by midnight still hasn’t happened and now I’ve been told it’s delayed until the 5th and no one can tell me why as the people dealing with it there phone lines are closed until Tuesday !

Re: Broadband activation

Baldrick1 — Sat, 01 Jan 2022 14:52:18 GMT

@isabella301299 Welcome to the forum.

The reasom why will be because the Openreach technician who was programmed to do the work was not available either due to illness, a higher priority task or an Openreach screw up. All these things are outside of the control of Plusnet.

Re: Broadband activation

dvorak — Sat, 01 Jan 2022 17:50:02 GMT

Moderators Note

This topic has been moved from Fibre to My Order

Re: Broadband activation

rebeccahomer — Sun, 02 Jan 2022 09:46:33 GMT

I’m having the exact same issue. apparently an issue with Openreach but the engineer told me it was all active and working their end so not sure. But told it won’t be addressed until 5th Jan!’

Re: Broadband activation

LaurenB — Sun, 02 Jan 2022 11:27:03 GMT

Hiya @isabella301299, thank you for getting back to us. I am really sorry for the issues with your order and for the delay encountered.

I have contacted our suppliers for further information on the delay and replied to your open ticket here with this: https://www.plus.net/wizard/?p=view_question&id=220780033

Re: Broadband activation

isabella301299 — Mon, 03 Jan 2022 00:09:51 GMT

Yeah there telling me they can’t sort it as the office that deals with it is closed till Tuesday

Re: Broadband activation

adam945 — Mon, 03 Jan 2022 10:47:36 GMT

Once again @isabella301299 we're really sorry for the inconvenience caused here. Please let us know if you're having any issues on Thursday and we'll get them chased up with our suppliers.