topic Re: Activating Your Line - No Date Provided in My Order

Activating Your Line - No Date Provided

Zerno — Tue, 21 Dec 2021 14:36:50 GMT

Hi,

I'm using the Broadband Order Tracker to find out when my line will be activated. I have received the kit, it's connected and ready. Checking the line test came back ok.

I'm seeing this under Activating your Line:

Broadband orders typically take a week to complete. Your broadband order should complete on {strCustActivationDate}. Please note that this date can sometimes change. We'll let you know if this happens.

Please can you let me know what date my line is due to be activated? Is there anyway to speed things up?

Thanks

Re: Activating Your Line - No Date Provided

adam945 — Tue, 21 Dec 2021 17:15:29 GMT

Hello @Zerno

Thanks a lot for getting in touch and I'm really sorry for the error which is appearing on your Broadband Order Tracker. I've just had a look into the account though and can confirm that your services will be going live tomorrow at any point up to midnight.

Re: Activating Your Line - No Date Provided

dvorak — Tue, 21 Dec 2021 20:16:38 GMT

Moderators Note

This topic has been moved from ADSL Broadband to My Order