topic Re: Fibre broadband in My Order

Fibre broadband

rnahte — Wed, 15 Dec 2021 14:55:43 GMT

Switching today from Talktalk to PlusNet cut off from Talktalk and not connected to PlusNet. I'm disabled and have no heating until the PlusNet goes live it is now nearly 3.00pm

Re: Fibre broadband

Mustrum — Wed, 15 Dec 2021 15:07:31 GMT

It can go live any time up to midnight.

Re: Fibre broadband

adam945 — Wed, 15 Dec 2021 17:50:48 GMT

Hello @rnahte

Thanks a lot for reaching out and I'm sorry to hear that you've been cut off. This is often the case during a switch, whereby the previous provider cease their service in the morning, while the new providers orders can complete at any point up to midnight/

I've just checked out your orders though and have not reason to assume any delays at the moment, both phone and broadband orders are still committed to complete today.

I've created an open ticket in my personal workflow to review tomorrow though, just incase anything pops up.

Re: Fibre broadband

Strat — Wed, 15 Dec 2021 18:04:52 GMT

Moderators Note
This topic has been moved from Fibre Broadband to My Order.

Re: Fibre broadband

rnahte — Wed, 15 Dec 2021 19:57:30 GMT

PlusNet have just texted and emailed that the phone line is now active. It has been so all day BUT STILL NO INTERNET
Clive W Hames

Re: Fibre broadband

Gandalf — Thu, 16 Dec 2021 09:01:05 GMT

Thanks for getting back to us @rnahte

I'm really sorry to see you couldn't get online straight away.

I can see you've been up and running since 21:25 15/Dec/2021 last night.

Your case handler from our complaints team will get back to you shortly via your support ticket 219939849.