topic Re: Email for Home Phone Order Cancelled in My Order

Email for Home Phone Order Cancelled

mclharris — Fri, 26 Nov 2021 20:44:15 GMT

Hello,

I've just recently moved and have signed up to Plusnet, but have received an email saying Plusnet has confirmed I have cancelled my order for Home Phone when I haven't.

It says;

Account username: mclharris

We can confirm that your order for Home Phone has now been cancelled.

Should you wish to sign up for our Home Phone service in the future, you can do so though our website -
https://www.plus.net/upgrade_process.html

I'm expecting an installation date between the 14-16th December and have already paid. Is there a reason why my home phone order was cancelled?

Re: Email for Home Phone Order Cancelled

Gandalf — Sat, 27 Nov 2021 13:57:06 GMT

Thanks for your post @mclharris and welcome to our Community Forums.

I'm really sorry for the delay.

From what I can see our systems hadn't properly submitted it to our suppliers, so the order didn't go through.

I've replaced the order now and we should be able to confirm your engineer appointment date within 24-48 hours.

Re: Email for Home Phone Order Cancelled

mclharris — Sat, 27 Nov 2021 14:41:43 GMT

Hi @Gandalf

Thank you very much 😊

I will keep an eye out.

Re: Email for Home Phone Order Cancelled

Gandalf — Sat, 27 Nov 2021 14:44:56 GMT

No problem @mclharris

Let us know how it goes

Re: Email for Home Phone Order Cancelled

mclharris — Sun, 28 Nov 2021 21:53:28 GMT

Hi @Gandalf

All sorted.

My home phone will be getting installed on the 7th and my broadband is set to become active on the 8th.

Thank you again for your help😁

Re: Email for Home Phone Order Cancelled

Gandalf — Mon, 29 Nov 2021 10:24:29 GMT

Thanks for getting back to me @mclharris

Awesome, no problem at all!

Let us know how the engineer visit goes.

Re: Email for Home Phone Order Cancelled

mclharris — Tue, 14 Dec 2021 15:09:41 GMT

Hi @Gandalf

The engineer visit last week went well and I now have my phone and internet up and running without any problems.

Thanks again for your help with with my order, you really are a wizard lol 😉

Re: Email for Home Phone Order Cancelled

LaurenB — Tue, 14 Dec 2021 17:01:18 GMT

Hiya @mclharris, I'm pleased things went well, thanks for the update.

Also, no comment on @Gandalf being a real wizard (shhh, it's true!)