topic Re: Awaiting Hub 2 in My Order

Awaiting Hub 2

Grezzer61 — Tue, 07 Dec 2021 14:54:55 GMT

Upgraded from Fibre Unlimited (legacy 55mb product) to Fibre Unlimited Extra 29th Nov, completed next day 30th. Went for new Hub 2 option. No sign of router yet....showing despatched in my ac (though showing as Hub 1 worryingly). I know some delays this time of year but can someone at PN confirm it is Hub 2 & despatch date. Cheers 😀

Re: Awaiting Hub 2

Gandalf — Tue, 07 Dec 2021 15:46:37 GMT

Thanks for your post @Grezzer61

I've given your new Hub Two a prod and it should be in the post within the next 48 hours

Re: Awaiting Hub 2

Grezzer61 — Tue, 07 Dec 2021 16:16:36 GMT

Many thanks again Anoush. Received email confirmation👍

Re: Awaiting Hub 2

Gandalf — Tue, 07 Dec 2021 16:19:53 GMT

Awesome, no problem at all ‌

Re: Awaiting Hub 2

bobpullen — Wed, 08 Dec 2021 15:26:29 GMT

@Grezzer61 - what shows in the Member Centre now? Has it updated to reflect the Hub Two dispatch?

Re: Awaiting Hub 2

Grezzer61 — Wed, 08 Dec 2021 15:50:48 GMT

Broadband order checker "Your Unlimited Fibre Extra Order" under hardware still says "Your Hub One has been dispatched ", as it did day after upgrading on 29th Nov.

Re: Awaiting Hub 2

bobpullen — Wed, 08 Dec 2021 17:35:57 GMT

Thanks, will have to take a look into that as it's not expected behaviour

Any chance you can share a screenshot (with any sensitive data obscured obviously)?

Re: Awaiting Hub 2

Grezzer61 — Wed, 08 Dec 2021 18:23:35 GMT

Here's screenshot of broadband order page. You can see clearly states "Hub One" by hardware. I did order Hub One few years ago when renewing Unlimited Fibre contract, whether that's still in system? Sorry image so big don't know how to reduce size🙄 Screenshot of order page...Hub One showing as hardware

Re: Awaiting Hub 2

Grezzer61 — Thu, 09 Dec 2021 20:59:11 GMT

Hub 2 arrived today👍

Re: Awaiting Hub 2

LaurenB — Fri, 10 Dec 2021 09:57:54 GMT

Glad to hear it! Just let us know if you have any further queries at all!

Re: Awaiting Hub 2

bobpullen — Fri, 17 Dec 2021 10:18:27 GMT

@Grezzer61 wrote:

Here's screenshot of broadband order page. You can see clearly states "Hub One" by hardware. I did order Hub One few years ago when renewing Unlimited Fibre contract, whether that's still in system? Sorry image so big don't know how to reduce size🙄

Thanks @Grezzer61

We're going to fix this in the New Year by making the wording model-agnostic. Appreciate you pointing it out 👍