topic Re: Joined today, but my internet still isn't live? in My Order

Joined today, but my internet still isn't live?

mull1t — Wed, 01 Dec 2021 12:19:47 GMT

Hi All,

I left Sky to join Plusnet and today is my activation/switch over day, when I ordered plusnet I explained it is important the transition happens when it should as (like many) I work purely from home.

Still nothing at the time of writing this, resorting to tethering from our phones.

Can anyone look into this? When I ordered I was advised it all would be up and running by Midnight of 1st Dec (00:00).

Thanks.

Re: Joined today, but my internet still isn't live?

Mustrum — Wed, 01 Dec 2021 13:42:42 GMT

It's not midnight yet.

Re: Joined today, but my internet still isn't live?

mull1t — Wed, 01 Dec 2021 15:38:49 GMT

Yes it is, my confirmation states it goes live 0:00 1st December. For example, this evening at 0:00 would be a new day, 02/12. And when arranging to move to Plusnet I was advised it would be anywhere from 0:00 to early hours of the 1st and that I would 100% have connection immediately.

Re: Joined today, but my internet still isn't live?

jab1 — Wed, 01 Dec 2021 15:58:47 GMT

OK, @mull1t What lights are lit on your Hub, and what is the username at Line 12 of your Help Desk page on the hub?

Re: Joined today, but my internet still isn't live?

mull1t — Wed, 01 Dec 2021 16:10:21 GMT

Thanks,

Orange Bar, followed by the Red Broadband Logo beneath.

My username is: mull1t@plusdsl.net

Re: Joined today, but my internet still isn't live?

jab1 — Wed, 01 Dec 2021 16:13:55 GMT

Sounds like it isn't fully configured, for some reason. Should have asked this at the same time, but can you post a screenshot of the Help Desk - obscuring personal details?

Re: Joined today, but my internet still isn't live?

mull1t — Wed, 01 Dec 2021 16:16:05 GMT

I think i've left out everything 'sensitive'

Re: Joined today, but my internet still isn't live?

jab1 — Wed, 01 Dec 2021 16:24:46 GMT

Very strange - you are connected - for 35 minutes anyway. If you still have the orange bar/red 'b', try rebooting the hub - press a paper clip or similar into the reset hole on the back of the Hub for at least 30 seconds until the bar goes green, then give it 10 minutes to reset itself.

Re: Joined today, but my internet still isn't live?

mull1t — Wed, 01 Dec 2021 16:30:33 GMT

How strange, literally just looked at the router and blue light. Everything working, maybe you worked your magic through the power of the web...

Re: Joined today, but my internet still isn't live?

jab1 — Wed, 01 Dec 2021 16:37:31 GMT

'Fraid I didn't - I suspect the connection was actually due to go live today any time up to midnight.

Re: Joined today, but my internet still isn't live?

LaurenB — Wed, 01 Dec 2021 18:46:22 GMT

Hiya @mull1t, I am sorry for the delays with your service getting up and running but pleased this is sorted. Should you have any further queries, please just get back to us and hope you have a good evening.