topic gift card e-mail in My Order

gift card e-mail

RM38 — Wed, 01 Dec 2021 11:03:34 GMT

I was expecting an e-mail to claim £65 gift card within 10 working days of activation which hasn't been received. Please could you look into this for me.

Thanks

Re: gift card e-mail

adam945 — Wed, 01 Dec 2021 14:15:03 GMT

Hello @RM38 thanks a lot for reaching out.

As my response to this contains financial / contractual information specific to your account, I've sent you an email instead of responding on a public domain. Please have a look and feel free to reach out if you have any further questions.

Re: gift card e-mail

RM38 — Wed, 01 Dec 2021 16:53:23 GMT

The broadband was advertised with the gift card and I received no information that the so called contract was ever changed during the process of signing up or the line being activated or warnings that I needed to close other parts of the browser before signing up. This is very disapointing and should serve as a warning to potential customers either to take screen shots of everything they do when going through this process as you get no confirmation by email or post as to what has been agreed to, or pass onto the next provider that is more transparent with their customers.

Re: gift card e-mail

adam945 — Wed, 01 Dec 2021 17:14:12 GMT

Apologies @RM38

The information I provided on the ticket is based solely on what I have observed on the account, we're able to see the promo code that the account has been signed up on and are able to associate it with any form of discount / reward card that an account has been created with.

Re: gift card e-mail

RM38 — Wed, 01 Dec 2021 17:29:44 GMT

No promo code was entered as part of the application, the advertised deal was the one chosen and you should honor that.

Re: gift card e-mail

Gandalf — Wed, 01 Dec 2021 21:19:40 GMT

Thanks for getting back to us @RM38

I'm sorry for the issues with getting a reward card.

I've created a support ticket on your account regarding this you can view and reply to by going Here.

Feel free to post back once you've responded and I'll make sure that's picked back up as soon as we can.