topic New 18 month contract in My Order

New 18 month contract

djcjuk — Tue, 30 Nov 2021 08:35:30 GMT

I signed up for a new 18 month contract which started on 29/11/21. I phoned customer support yesterday to ask if I could be supplied with a Plusnet Hub 2 router as part of taking the new contact. The customer support raised a ticket which only mentions that my Broadband is working OK. That is what I told him.

Could you please tell me if I would be able to get a new router.

Re: New 18 month contract

LaurenB — Tue, 30 Nov 2021 19:40:53 GMT

Hiya @djcjuk, thanks for getting in touch.

I am sorry that the discussion you had with an agent doesn't included the notes of your full conversation and will ensure to pass on feedback internally.

I have provided a further response on your account here for you: https://www.plus.net/wizard/?p=view_question&id= 220061590 if you please add a reply I'll get that picked up for you.

Re: New 18 month contract

djcjuk — Tue, 30 Nov 2021 20:05:55 GMT

Thanks Lauren I have replied to your ticket.

Re: New 18 month contract

LaurenB — Tue, 30 Nov 2021 20:49:15 GMT

Thank you, I have picked that up.