topic Re: Activation Date in My Order

Activation Date

Darren_R_UK — Thu, 25 Nov 2021 19:41:48 GMT

Hi,

My current provider has notified me that service will stop with them on the 29th Nov but I've still to receive a confirmation from PN as to my activation date. When I look at the order status it's showing a variable {strCustActivationdate} rather than a date.

The order also seems to be stuck on stage 5 "Activating your line".

Whats the chances of my service going live on the 29th? In fact what's going to happen on the 29th? Am I going to be left without a phone/connection?

I'm getting a little worried now.

Re: Activation Date

Gandalf — Fri, 26 Nov 2021 11:21:50 GMT

Hi @Darren_R_UK

I'm sorry for the worry. I've checked your order and I can confirm it's on track to complete on the 29th November.

It can take up to midnight on the day to go live and you may have some downtime between your previous provider's service ending and ours starting but it shouldn't be for long.

Let us know if there are any issues and we'll be happy to help.

Re: Activation Date

Darren_R_UK — Fri, 26 Nov 2021 20:58:32 GMT

Thanks for following up for me. I had an SMS today saying the routers on the way.

Thankfully I can let the kids know Netflix is safe 😁

Re: Activation Date

Gandalf — Fri, 26 Nov 2021 21:03:00 GMT

Yup indeed. No problem @Darren_R_UK fingers crossed all goes to plan. Let us know how it goes.