https://community.plus.net/t5/My-Order/My-order-has-stalled-for-nearly-a-month/m-p/1841745#M20687 <P>Hiya <a href="https://community.plus.net/t5/user/viewprofilepage/user-id/107767">@cebplus</a>, I am really sorry for the delays with your order and for the lack of updates that you have received.</P> <P>&nbsp;</P> <P>I have had a check and it looks like the orders weren't placed by our automated system, I'm really sorry about this.</P> <P>&nbsp;</P> <P>I have now taken the steps to get your orders placed and we will keep you updated on the progress. Please let us know if you have any further queries in the meantime.</P> Sun, 21 Nov 2021 16:22:07 GMT LaurenB 2021-11-21T16:22:07Z https://community.plus.net/t5/My-Order/My-order-has-stalled-for-nearly-a-month/m-p/1841588#M20655 <P>I applied to transfer to Plusnet nearly a month ago, it is still showing as 'Your order is currently being processed' when I log in.</P><P class="">The Broadband Order Tracker is stuck at</P><UL><LI><SPAN class="">Activating your line</SPAN><SPAN class="">Broadband orders typically take a week to complete. We're waiting for confirmation that your broadband order, due {strCustActivationdate}, has completed.</SPAN></LI><LI><SPAN class="">Current step.</SPAN><SPAN class="">Hardware</SPAN><SPAN class="">We're preparing to order your Plusnet Hub One</SPAN></LI></UL><P><SPAN class="">I haven't heard anything about when I will receive the Hub or when the transfer will happen - is it usual for it to take this long?</SPAN></P> Sat, 20 Nov 2021 13:48:32 GMT https://community.plus.net/t5/My-Order/My-order-has-stalled-for-nearly-a-month/m-p/1841588#M20655 cebplus 2021-11-20T13:48:32Z https://community.plus.net/t5/My-Order/My-order-has-stalled-for-nearly-a-month/m-p/1841745#M20687 <P>Hiya <a href="https://community.plus.net/t5/user/viewprofilepage/user-id/107767">@cebplus</a>, I am really sorry for the delays with your order and for the lack of updates that you have received.</P> <P>&nbsp;</P> <P>I have had a check and it looks like the orders weren't placed by our automated system, I'm really sorry about this.</P> <P>&nbsp;</P> <P>I have now taken the steps to get your orders placed and we will keep you updated on the progress. Please let us know if you have any further queries in the meantime.</P> Sun, 21 Nov 2021 16:22:07 GMT https://community.plus.net/t5/My-Order/My-order-has-stalled-for-nearly-a-month/m-p/1841745#M20687 LaurenB 2021-11-21T16:22:07Z https://community.plus.net/t5/My-Order/My-order-has-stalled-for-nearly-a-month/m-p/1841820#M20701 <P>Thank you Lauren, that's really helpful. I've now got a transfer date and an email from the other company saying they're sorry to lose me!</P> Mon, 22 Nov 2021 08:03:04 GMT https://community.plus.net/t5/My-Order/My-order-has-stalled-for-nearly-a-month/m-p/1841820#M20701 cebplus 2021-11-22T08:03:04Z