topic Re: Unlimited Fibre Extra in My Order

Unlimited Fibre Extra

Harro — Sat, 20 Nov 2021 08:19:56 GMT

How do I upgrade from Unlimited Fibre to Unlimited Fibre Extra. Doesn't give me the option online. All I get is a screen with my package on, and a box next to it saying keep this product.

Re: Unlimited Fibre Extra

Baldrick1 — Sat, 20 Nov 2021 08:27:29 GMT

@Harro

Ring the Customer Options Team on 0800 079 1133. This number tends to get answered quite quickly.

Re: Unlimited Fibre Extra

Harro — Sat, 20 Nov 2021 08:31:38 GMT

Thanks Baldrick, I was hoping to just be able to do it online as im at work at the moment and cant ring them. But if thats the only way, ill have to do it another time. Thanks

Re: Unlimited Fibre Extra

LaurenB — Sat, 20 Nov 2021 17:06:38 GMT

Hiya @Harro, I am sorry that you are having issues upgrading via your account. as @Baldrick1 mentioned, you'll need to give our Customer Options Team a call on the number provided to discuss this.

Re: Unlimited Fibre Extra

Strat — Sat, 20 Nov 2021 19:31:55 GMT

Moderators Note
This topic has been moved from Fibre Broadband to My Order.