topic Re: Activation date in My Order

Activation date

emmaj — Sat, 20 Nov 2021 07:54:07 GMT

Hi! Is there any way to bring the activation date forward? I’ve made a mistake and my old provider has turned my connection off already.

Re: Activation date

LaurenB — Sat, 20 Nov 2021 16:22:33 GMT

Hiya @emmaj, thanks for getting in touch and a warm welcome to Plusnet!

I am sorry for the error with your service.

I have had a check and can see your order is due to complete on 22/11/21, we aren't able to bring this date forward as this is the earliest date our suppliers are able to provide the service. I'm really sorry for the inconvenience caused.

Should you have any further queries in the meantime, just get back to us.

Re: Activation date

emmaj — Sun, 21 Nov 2021 10:10:53 GMT

Thanks for the reply. It was my mistake anyway! 🙂