https://community.plus.net/t5/My-Order/Unable-to-connect/m-p/1841279#M20604 Yes all working now, we'd had an email to say the service was all set up but apparently this was just for the phone, we had another email at 22.30 saying broadband was ready and connected straight away. Thank you Fri, 19 Nov 2021 08:23:42 GMT Pjmcornish 2021-11-19T08:23:42Z https://community.plus.net/t5/My-Order/Unable-to-connect/m-p/1841247#M20602 Our broadband has been activated today, but when we attempt to connect our hub it is constantly saying to check username and password, even though this has been checked and is correct, and then when we press reset it defaults to a setup email login, says we are connected but doesn't connect to the Internet. We have done multiple restarts, factory resets, used multiple laptops, tried directly with ethernet, nothing is working as it will not accept the password. Thu, 18 Nov 2021 22:13:52 GMT https://community.plus.net/t5/My-Order/Unable-to-connect/m-p/1841247#M20602 Pjmcornish 2021-11-18T22:13:52Z https://community.plus.net/t5/My-Order/Unable-to-connect/m-p/1841273#M20603 <P><a href="https://community.plus.net/t5/user/viewprofilepage/user-id/107732">@Pjmcornish</a> Welcome to the forums. It can take up to midnight of your connection day for all the systems to mesh - what is the situation this morning?</P> Fri, 19 Nov 2021 06:58:55 GMT https://community.plus.net/t5/My-Order/Unable-to-connect/m-p/1841273#M20603 jab1 2021-11-19T06:58:55Z https://community.plus.net/t5/My-Order/Unable-to-connect/m-p/1841279#M20604 Yes all working now, we'd had an email to say the service was all set up but apparently this was just for the phone, we had another email at 22.30 saying broadband was ready and connected straight away. Thank you Fri, 19 Nov 2021 08:23:42 GMT https://community.plus.net/t5/My-Order/Unable-to-connect/m-p/1841279#M20604 Pjmcornish 2021-11-19T08:23:42Z https://community.plus.net/t5/My-Order/Unable-to-connect/m-p/1841280#M20605 <P><span class="lia-unicode-emoji" title=":thumbs_up:">👍</span></P> Fri, 19 Nov 2021 08:24:40 GMT https://community.plus.net/t5/My-Order/Unable-to-connect/m-p/1841280#M20605 jab1 2021-11-19T08:24:40Z https://community.plus.net/t5/My-Order/Unable-to-connect/m-p/1841341#M20606 <DIV style="background: #EDF3F5; padding: 10px; margin-top: 20px; margin-right: 10px; border: 2px solid #CFD8DC; border-radius: 10px; box-shadow: 8px 8px 7px #676D70; font-size: 12px;"><STRONG>Moderator's note(s):</STRONG> <P>Thread moved to&nbsp;<EM>My Order</EM> from<EM> Fibre Broadband.</EM></P> </DIV> Fri, 19 Nov 2021 11:08:26 GMT https://community.plus.net/t5/My-Order/Unable-to-connect/m-p/1841341#M20606 Mav 2021-11-19T11:08:26Z