topic Fibre order in My Order

Fibre order

greshoff — Wed, 10 Nov 2021 19:19:04 GMT

Could a staff member please check the progress of my order

Many thanks

Mav — Wed, 10 Nov 2021 19:51:41 GMT

Moderator's note(s):

Thread moved from ADSL Broadband to My Order.

adam945 — Thu, 11 Nov 2021 08:43:42 GMT

Good morning @greshoff

Thanks for reaching out again. I can confirm that the order to upgrade your broadband to Fibre will be completing today at any point up to midnight.

greshoff — Thu, 11 Nov 2021 08:50:39 GMT

Many thanks, How will I know when it has been done?

adam945 — Thu, 11 Nov 2021 08:53:43 GMT

Keep your current router plugged in, you'll know when the upgrade is completer when it stops working

You'll also receive an email stating that youre product change is complete.

greshoff — Thu, 11 Nov 2021 08:55:58 GMT

I am already using the new router, I guess I will wait for the email

adam945 — Thu, 11 Nov 2021 09:42:51 GMT

Ah fair enough, give us a shout if you have any questions at all.