topic Re: Up to date router needed in My Order

Up to date router needed

Keeler6464 — Tue, 09 Nov 2021 22:16:20 GMT

I have just renewed my contract with the same fibre package as I previously had. Does anyone know if I'm able to upgrade my router, as I would like the new Hub two.

Re: Up to date router needed

Baldrick1 — Tue, 09 Nov 2021 22:27:09 GMT

@Keeler6464 Welcome to the forum.

Currently the Hub Two is only being supplied to businesses customers.

Re: Up to date router needed

Keeler6464 — Wed, 10 Nov 2021 08:56:20 GMT

Thanks for the reply.
That's a shame, do we know why residential customers can not have it? For the last couple of years I've been using my old BT hub 6, as I found the plusnet router kept dropping out. This is my third contract with Plusnet and assumed technology would have improved!

Re: Up to date router needed

Baldrick1 — Wed, 10 Nov 2021 09:30:44 GMT

@Keeler6464

Basically, it's only just been released. Maybe it's policy, maybe it's a chip shortage, maybe it's cash flow,only Plusnet knows. Once they start releasing them to residential customers I would guess that this forum will be swamped by requests for one.

I wouldn't assume that it's better than a Smarthub 6.

Re: Up to date router needed

Keeler6464 — Wed, 10 Nov 2021 13:00:20 GMT

Thanks again for the updates.
I'll keep an eye on the forums and see what transpires.