https://community.plus.net/t5/My-Order/How-long-to-activate-fibre/m-p/1836725#M20434 Thanks John will call tomoro Sat, 06 Nov 2021 21:07:18 GMT jenniferedge 2021-11-06T21:07:18Z https://community.plus.net/t5/My-Order/How-long-to-activate-fibre/m-p/1836717#M20430 Hi<BR />My phone line was activated straight away on 2/11 but my broadband is still not. How long does this normally take? The router arrived on 4/11 and no call centre open until Monday. Many thanks Sat, 06 Nov 2021 20:01:28 GMT https://community.plus.net/t5/My-Order/How-long-to-activate-fibre/m-p/1836717#M20430 jenniferedge 2021-11-06T20:01:28Z https://community.plus.net/t5/My-Order/How-long-to-activate-fibre/m-p/1836718#M20431 <P>Welcome to the forums, <a href="https://community.plus.net/t5/user/viewprofilepage/user-id/107272">@jenniferedge</a> . You should have been advised of your 'go live' date in one of the communications from Plusnet - it is a long time since my connection took place, so I can't remember in which of them this is.</P> <P>However, the call centre is open on Sundays (09800-2000), if I remember correctly.</P> Sat, 06 Nov 2021 20:13:26 GMT https://community.plus.net/t5/My-Order/How-long-to-activate-fibre/m-p/1836718#M20431 jab1 2021-11-06T20:13:26Z https://community.plus.net/t5/My-Order/How-long-to-activate-fibre/m-p/1836720#M20432 It didn’t specify a date, it just says 5-7 days after. I called today but call centre hours are Monday-Saturday on the recorded message. I just wondered if it was normally a long process. Sat, 06 Nov 2021 20:35:27 GMT https://community.plus.net/t5/My-Order/How-long-to-activate-fibre/m-p/1836720#M20432 jenniferedge 2021-11-06T20:35:27Z https://community.plus.net/t5/My-Order/How-long-to-activate-fibre/m-p/1836722#M20433 <P>OK - I don't know for certain, but I have just tried and been informed by the recorded message that opening times are 0800-2000. It gave no indication that they were closed Sundays. Which number did you call - 0800 432 0200?</P> <P>I don't think the Help team are around now, either, but there will be at least one of them around tomorrow, who may pick this up and follow it up.</P> <P>It is not usually a long process, but if you are going for a fibre connection - as most people do these days - the determining factor is usually BT/OR engineer availability, as they need to physically visit the cabinet to make the connection.</P> Sat, 06 Nov 2021 20:46:08 GMT https://community.plus.net/t5/My-Order/How-long-to-activate-fibre/m-p/1836722#M20433 jab1 2021-11-06T20:46:08Z https://community.plus.net/t5/My-Order/How-long-to-activate-fibre/m-p/1836725#M20434 Thanks John will call tomoro Sat, 06 Nov 2021 21:07:18 GMT https://community.plus.net/t5/My-Order/How-long-to-activate-fibre/m-p/1836725#M20434 jenniferedge 2021-11-06T21:07:18Z https://community.plus.net/t5/My-Order/How-long-to-activate-fibre/m-p/1836789#M20437 Just tried again. The call centre only opens Monday to Saturday Sun, 07 Nov 2021 11:05:43 GMT https://community.plus.net/t5/My-Order/How-long-to-activate-fibre/m-p/1836789#M20437 jenniferedge 2021-11-07T11:05:43Z https://community.plus.net/t5/My-Order/How-long-to-activate-fibre/m-p/1836793#M20438 <P><a href="https://community.plus.net/t5/user/viewprofilepage/user-id/107272">@jenniferedge</a> I've just tried 08004320200 and got through - although, as an ex-customer, I didn't complete the call.</P> Sun, 07 Nov 2021 11:16:47 GMT https://community.plus.net/t5/My-Order/How-long-to-activate-fibre/m-p/1836793#M20438 jab1 2021-11-07T11:16:47Z https://community.plus.net/t5/My-Order/How-long-to-activate-fibre/m-p/1837027#M20442 <P>Thanks for your post <a href="https://community.plus.net/t5/user/viewprofilepage/user-id/107272">@jenniferedge</a> and welcome to our Community Forums.</P> <P>Looks like your fibre went live this morning, is everything working now?</P> Mon, 08 Nov 2021 12:05:10 GMT https://community.plus.net/t5/My-Order/How-long-to-activate-fibre/m-p/1837027#M20442 Gandalf 2021-11-08T12:05:10Z https://community.plus.net/t5/My-Order/How-long-to-activate-fibre/m-p/1837187#M20449 Yes thanks went live today Mon, 08 Nov 2021 19:00:59 GMT https://community.plus.net/t5/My-Order/How-long-to-activate-fibre/m-p/1837187#M20449 jenniferedge 2021-11-08T19:00:59Z https://community.plus.net/t5/My-Order/How-long-to-activate-fibre/m-p/1837189#M20450 <P>Excellent! Let us know if there's anything else you'd need help with</P> Mon, 08 Nov 2021 19:06:16 GMT https://community.plus.net/t5/My-Order/How-long-to-activate-fibre/m-p/1837189#M20450 Gandalf 2021-11-08T19:06:16Z