topic Re: Broadband activation in My Order

Broadband activation

TxSquare — Thu, 04 Nov 2021 18:22:30 GMT

Heya, I have recently received my router with an order placed on the 28th of October.

I am currently still waiting for the broadband to be activated which will take a week to complete which is today. May I know when will my broadband will be activated?

Much thanks,

Tze

Re: Broadband activation

dvorak — Thu, 04 Nov 2021 18:31:07 GMT

Moderators Note

This topic has been moved from Fibre to My Order

Re: Broadband activation

Gandalf — Thu, 04 Nov 2021 20:19:56 GMT

Hey Tze, I can see your broadband's due to go live tonight before midnight.

Let us know how it goes

Re: Broadband activation

TxSquare — Fri, 05 Nov 2021 07:26:22 GMT

Hey Gandalf, thanks for replying.

Unfortunately, my broadband is still not activated. Will you be able to check what is going on with the services? Since tomorrow is a non-working day, it will be largely appreciated if it can be sorted today.

Much thanks

Tze

Re: Broadband activation

Gandalf — Fri, 05 Nov 2021 12:57:16 GMT

Hey Tze,

I'm sorry to see your order's delayed. I've chased this up with our suppliers helpdesk and I've been advised that the engineering work is carried out but the order's stuck in the system which is stopping your broadband from activating.

They've escalated this with the relevant team and we've been given a review date of 8th November but hopefully this is sorted for you before the weekend though I can't guarantee it. We'll update you as soon as we know more.

Re: Broadband activation

TxSquare — Fri, 05 Nov 2021 16:24:52 GMT

Hi Gandalf,

Thank you so much for your reply. Any hopes of it getting sorted today? I do remember getting my phone line activated close to midnight the last time. Hopefully it is the same for now.

Re: Broadband activation

Gandalf — Fri, 05 Nov 2021 16:58:56 GMT

Hi Tze,

From what I can see your phone line went live on the 29th October, but we've been waiting for your fibre order to complete. I'm happy to confirm it has now completed, so I've just pushed through the activation on our side.

Let me know how it goes once you've setup your router

Re: Broadband activation

TxSquare — Fri, 05 Nov 2021 18:40:32 GMT

Thanks a lot! My broadband is up and running! Good job from all sides!